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Application Management System

At Digital Walls Consulting, our Application Management System (AMS) services are designed to provide comprehensive, end-to-end support for your SAP applications, ensuring they remain efficient, reliable, and aligned with your evolving business needs. We maintain operational excellence by managing and optimizing your SAP environment throughout its lifecycle.

Our AMS Offerings

At DWC, we follow a structured and risk-mitigated approach to ensure that your SAP upgrade or migration journey is smooth and efficient.

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Comprehensive SAP Application Management

From implementation to ongoing maintenance, we manage every aspect of your SAP applications, ensuring smooth operations and fast resolutions to any challenges.

2015-2017

Proactive Monitoring & Performance Tuning

With 24/7 monitoring, we identify and address potential issues before they impact performance. Our experts also implement optimization strategies to keep your systems running at peak efficiency.

Custom Enhancements & Continuous Improvements

We ensure the secure transfer of your data from the legacy system to theupgraded or new SAP platform, with thorough testing to validate dataintegrity and system performance.

Incident & Problem Management

Fast, effective problem resolution is key to minimizing downtime. Our incident management services handle issues promptly and efficiently, ensuring seamless operations.

Security & Compliance Management

Security is a top priority. We implement industry best practices to protect your sensitive data while ensuring compliance with all regulatory requirements for your SAP applications.

L1, L2, and L3 Support for All SAP Applications

  • L1 (Helpdesk & Basic Support)

Our Level 1 support handles basic troubleshooting, routine tasks, and user assistance, providing fast resolutions for common issues.

  • L2 (Advanced Technical Support)

For more complex issues, our Level 2 team provides in-depth analysis, system modifications, and advanced technical solutions to minimize disruption.

  • L3 (Expert & Escalation Support)

Our most experienced consultants deliver Level 3 support, resolving critical issues, performing root cause analysis, and ensuring long-term system stability.

User Support & Training

We offer comprehensive user support and training to empower your team to make the most of your SAP systems.

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